Join Our Team as an Internal Sales Supervisor – Apply Now!
Posted on Nov 14, 2024Donghua Limited, one of the UK’s leading industrial chain suppliers, is seeking a dynamic and results-driven Internal Sales Supervisor to join our fast-paced sales team. This is an exciting opportunity for a motivated individual who enjoys leading a team while managing customer expectations.
About the role of Internal Sales Supervisor
As the Internal Sales Supervisor you will be at the heart of our sales office operations, overseeing the internal sales process and ensuring all customer enquiries are handled swiftly and professionally. You will supervise a team of three internal sales support, driving performance, ensuring excellent customer service, and supporting our external sales team.
Key responsibilities include:
- Address customer enquiries via phone and email
- Convert enquiries into orders
- Manage customer orders and enquiries quickly and efficiently
- Ensure our CRM system is up to date and accurate
- Liaise with the warehouse team to ensure timely delivery of customer orders to meet delivery expectations
- Develop and maintain strong relationships with customers
- Support the internal sales team
- Support the external sales team
- Daily and weekly reporting to management team
Who we’re looking for
We’re looking for someone who has:
- Internal sales or customer service experience
- Experience of Power Transmission industry would be an advantage
- A good working knowledge of Sage / CRM systems or similar ERP systems and tools
- Strong leadership and people management skills
- Computer literacy in Microsoft Excel and Word etc
- Good verbal and written communication skills
- High levels of attention to detail
- A customer-first mindset
What we’re offering
- Full training in company systems, processes and product range
- A competitive salary and benefits package
- Opportunity for career growth within a growing company
- A supportive working environment where your contribution is valued
- Be part of a team that strives for excellence in customer service
How to apply for the role of Internal Sales Supervisor
If you are interested in the role, please send your CV and a brief covering letter to: b.southall@donghua.co.uk